We ship to anywhere within the US.

Internationally, we ship to Japan, Australia, Canada, Mexico, New Zealand, and Germany.

If your order includes items that are ALL in stock, it will ship out within 7 business days. Although, we do our best to mail it out sooner if we can!

If your order includes any items that are made-to-order OR for preorder, please read the individual listing descriptions to see when these items will ship.

*All items in an order ship together.  So, if you order some items that are in stock and some items that are made to order/preorder, your entire order will ship when ALL items are ready.

Once shipped, most domestic orders are received within 3-7 days after mail date.  Actual delivery time will be determined by the shipping method chosen by the purchaser.  Each order has a tracking number that will be included with the shipping confirmation email.  Please follow this tracking number to receive updates.

Mahina Made is not responsible for delayed or missing packages once shipped.

Buyers are responsible for any customs and import taxes that may apply.  Mahina Made is not responsible for delays due to customs.

Oh no!  We will do our best to help, but unfortunately, once the packages leave our possession and enter the USPS system, they are out of our control.  Here are some tips:

• check all areas where it could have been delivered to
• check with your neighbors, others who live in your household to see if they saw it (sometimes they pick up the mail without you knowing)
• give USPS a few days (sometimes they mark a package as 'delivered', but don't actually deliver it for a couple days)
• inquire with your postman or local post office and let them know the issue
• file a claim if it still not found

Once a package has left our possession and has entered the mail carrier's system, the only information we have is the provided tracking number. Mahina Made cannot be held responsible for loss, theft or damages once a package has left our possession and is with the designated mail carrier. We understand the frustration and annoyance that comes with missing packages and we are happy to assist you throughout the process of locating your package as best we can. 

Route insurance: We offer insurance against lost, stolen, and/or damaged packages through Route. If you choose to insure your order with Route, you will receive a full replacement if your order gets lost, stolen, or damaged during transit if you file a claim within the protection window. Route is automatically added to your order, however you can opt out. If you opt out, your package will not be insured.

We hope you love your purchase, but we understand there are occasions where you wish to return an item. We offer a 14 day return window, in which you can exchange your item(s) or return them for store credit. We do not offer refunds. 

To learn more about how to complete a return, click here.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return or exchange eligible item(s) in your order for FREE.

If you decide not to buy return coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

This coverage also gives you package protection for lost/stolen/damaged packages.

All returns are subject to the guidelines outlined in our Return Policy.

No. Our online store and retail store operate separately of each other and purchases made online can not be returned in store and vise versa.

Visit us at our store in South Shore Market (Ward)! 1170 Auahi Street. We are open daily 10a-6p.

You can also shop with us in person at a select few pop up markets. Click here to see when the next market is!

Our garments are made in the USA using a top notch custom cut & sew process. For our tees/sweatshirts: wash on delicate and dry on low heat. For our woven dresses: wash on delicate and hang dry. Using high heat or harsh laundering cycles can cause garments to stretch out or create small holes in the fabric.

Our products are made in relatively small batches and don't always get restocked.

If you want to be notified when a restock happens, you can check the individual product page. If you see a button that says 'Notify me when item is in stock', go ahead and click on it and enter your email address. We will send you an email when a restock happens.

If an item is out of stock and you don't see this button on the product page, there is a high chance that it won't be coming back.