Return Policy

ONLINE STORE RETURN POLICY:

Eligible items may be returned for store credit or exchanged within 14 days of it being delivered. We do not offer refunds. Returns/exchanges can only be done through our online portal and must be completed through our mailing process. 

Final sale items:

Items purchased on sale or with a discount code are final sale and non-returnable. 

Other items marked as Final Sale will be indicated on the product listing.

Return/Exchange:

Follow the steps in our returns portal below to initiate a return request. Returns must be initiated & mailed out within 14 days after the delivery date. Once we receive your item, it will be quality inspected. If you chose to receive store credit, it will be issued to you via email. If you chose an exchange, it will be mailed out to you upon receiving and inspecting your return. Store credit may be used in our online store (mahinamade.com) and does not expire. 

All items must be unworn, unsoiled, and in perfect condition. All items must be folded properly and any tags must be in place. Items that have been soiled, mishandled, abused, laundered, or missing tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. Please allow up to 4 business days (Monday – Friday) from the date your return is delivered to process your return.

To start a return click here

If you’d rather return your items in store, you may bring in your item(s) & receipt to complete a one time exchange at our South Shore market location. Exchanges must be completed within 14 days of delivery and the full value must be redeemed on MahinaMade products at the time of the exchange. We do not offer store credit for online purchases brought into store.

What is "Free Returns" Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to do a one-time return for store credit or exchange eligible item(s) in your order for FREE.

If you decide not to buy return coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Return Shipping Fees: If you need to make subsequent returns from the same order, all the shipping and handling fees for those additional items will be the responsibility of the customer.

Defective items:

We value 100% customer satisfaction. We will replace any defective merchandise returned to our office within 30 days of receiving the item.  Please notify us via email to start this process (aloha@mahinamade.com) and send us a photo of the defects as well as description.

Items purchased at Yireh & MahinaMade Store @ South Shore Market:

Any items purchased in our store are subject to our store's return policy and may not be returned or exchanged online.

 

*Some exclusions apply to promotional discounts and pricing.  We do not offer price adjustments.

By placing an order on www.mahinamade.com, customer accepts all terms of this Return Policy.